KDM CLEANING INC.’s phenomenal growth can be attributed to three important principles, which were established from the first day of operation.

1. To Treat Our Customers as Lifetime Partners

Few will be for a lifetime of course, but at KDM CLEANING INC. that is our attitude. We always want to know
"how are we doing?" And, "how can we get better?" KDM CLEANING INC. strongly believes that a satisfied customer makes for the best advertising on earth.

2. To Deliver More Than is Promised

KDM CLEANING INC. believes perceived service quality is the difference between what clients expect and what they get. The surest way to make the customers totally pleased with our service, come back for more, and tell others how good we are, is to practice the "and then some" principle. Our products do what we said they would-and then some. Our service is prompt and courteous-and then some. It is our willingness to go the extra mile, which separates us from the rest

.3. To Motivate the Labor Force

A special concept of labor motivation is exactly the tool we use to overcome the recurrent problems of dealing with a typical janitorial company such as:
A) Cancellation of accounts due to poor labor.
B) Difficulty in getting hard working, motivated individuals to do a job.
C) Inconsistent service due to cleaner absenteeism and lack of experience.

To overcome the above potential problems, KDM CLEANING INC. has implemented programs such as:
A) Attendance bonuses
B) "Cleaner of the Month" picked by building supervisor and area manager
C) Customer satisfaction bonuses

13437 Ventura Blvd., Suite 214, Studio City, CA 91423
Phone: 818.986.4817